Evaluating Open Access: Problems with the Program or the Studies?

  1. Arthur L. Kellermann, MD, MPH
  1. From Emory University School of Medicine, Atlanta, GA 30322.

    TO THE EDITOR:

    Kudos to Mehrotra and colleagues (1) for their effort to implement and evaluate open-access scheduling of visits to 6 Boston-area primary care practices. Unfortunately, because the authors didn't come close to achieving their goal of same-day access, it is difficult to draw meaningful conclusions from their findings. Few patients with …

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