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IMPROVING PATIENT CARE

QUALITY GRAND ROUNDS

Series Editors: Robert M. Wachter, MD; Kaveh G. Shojania, MD; Sanjay Saint, MD, MPH; Amy J. Markowitz, JD; and Mark Smith, MD, MBA

Improving Patient Care is a special section within Annals supported in part by the U.S. Department of Health and Human Services (HHS) Agency for Healthcare Research and Quality (AHRQ). The opinions expressed in this article are those of the authors and do not represent the position or endorsement of AHRQ or HHS.

Funding for the Quality Grand Rounds series is supported by the California Health Care Foundation as part of its Quality Initiative. The authors are supported by general institutional funds.

Computerization Can Create Safety Hazards: A Bar-Coding Near Miss

right arrow Clement J. McDonald, MD

4 April 2006 | Volume 144 Issue 7 | Pages 510-516

Increasing numbers of hospitals are implementing bar-coding systems to prevent errors in patient identification. In the present case, a diabetic patient admitted to a teaching hospital was mistakenly given the bar-coded identification wristband of another patient who was admitted at the same time. When a laboratory result that documented the diabetic patient's severe hyperglycemia was entered into the other patient's electronic medical record, the latter patient seemed to have a very high glucose level and was almost given what could have been a fatal dose of insulin. This near miss shows that computer systems, although having the potential to improve safety, may create new kinds of errors if not accompanied by well-designed, well-implemented cross-check processes and a culture of safety. Moreover, computer systems may have the pernicious effect of weakening human vigilance, removing an important safety protection. Researchers should continue to study real-world implementation of computerized systems to understand their benefits and potential harms, and administrators and providers should seek ways to anticipate these harms and mitigate them.

Author and Article Information
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From Regenstrief Institute, Indianapolis, Indiana.

Grant Support: This work was supported by grant G08 LM008232 from the National Library of Medicine and grant 510040784 from the Indiana Twenty-First Century Research and Technology Fund. Funding for the Quality Grand Rounds series is supported by the California HealthCare Foundation as part of its Quality Initiative.

Potential Financial Conflicts of Interest: None disclosed.

Requests for Single Reprints: Clement J. McDonald, MD, Regenstrief Institute, 1050 Wishard Boulevard, Indianapolis, IN 46202; e-mail, cmcdonald{at}regenstrief.org.


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Rapid Responses:

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Corporate Strategies for Computerization
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In Response
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