 |
 |
|
|
|  PubMed
|
| |||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||
19 April 2005 | Volume 142 Issue 8 | Pages 709-714
Communication in the delivery of health care services occurs along 2 axes: between providers and patients and among several providers. In primary care, a principle objective in the provider–patient relationship is facilitating whole-person care, which is care provided in the context of family and community. In addition, primary care emphasizes communication between the primary care physician and other providers with the goal of integrated care, or care provided in the context of a patient's overall health care needs. However, considering both the U.S. health care delivery system and medical education programs, several obstacles interfere with the necessary processes of communication. This paper addresses those obstacles with a conceptual framework for effective communication in primary care. Recommendations propose formalizing requirements for the exchange of information among providers, enhancing communication training, disseminating information technology, and mitigating external factors that disrupt communication in primary care.
Author and Article Information
From the University of Illinois at Chicago and the Veterans Affairs Midwest Center for Health Services and Policy Research, Chicago, Illinois; University of Maryland School of Medicine and Johns Hopkins University, Baltimore, Maryland; and University of North Carolina at Chapel Hill, Chapel Hill, North Carolina.
Acknowledgments: The authors thank Simon Auster, MD, JD, for many shared insights and for comments on drafts of the manuscript that led to substantive changes. They also thank Greg Makoul, PhD, for suggestions incorporated into the section on provider–patient communication.
Grant Support: By the Robert Wood Johnson Foundation Generalist Physician Faculty Scholars Program.
Potential Financial Conflicts of Interest: None disclosed.
Requests for Single Reprints: Saul J. Weiner, MD, University of Illinois at Chicago, 840 South Wood Street, M/C 718, Chicago, IL 60612; e-mail, sweiner{at}uic.edu.
Current Author Addresses: Dr. Weiner: Departments of Medicine and Pediatrics, University of Illinois at Chicago, 840 South Wood Street, M/C 718, Chicago, IL 60612, and The Midwest Center for Health Services and Policy Research, Jesse Brown Veterans Affairs Medical Center, R&D (MC 151), 820 South Damen Avenue, Chicago, IL 60612.
Dr. Barnet: Department of Family Medicine, University of Maryland School of Medicine, 29 South Paca Street LL, Baltimore, MD 21201.
Dr. Cheng: General Pediatrics & Adolescent Medicine, Johns Hopkins University, 600 North Wolfe Street, Park 392, Baltimore, MD 21287.
Dr. Daaleman: Department of Family Medicine, University of North Carolina at Chapel Hill, CB #7595, Manning Drive, Chapel Hill, NC 27599-7595. SUPPLEMENT: THE FUTURE OF GENERALISM IN MEDICINE
Eric B. Larson, MD, MPH; Kenneth B. Roberts, MD; Kevin Grumbach, MD, and Christine Laine, MD, MPH, Editors
Processes for Effective Communication in Primary Care
CiteULike 
Complore 
Connotea 
Del.icio.us 
Digg 
Facebook 
Reddit 
Technorati 
Twitter What's this?
Related articles in Annals:
This article has been cited by other articles:
|
|
 |
|
  P. J. Kalbfleisch Effective Health Communication in Native Populations in North America Journal of Language and Social Psychology, June 1, 2009; 28(2): 158 - 173. [Abstract] [PDF]
|
|
|
|
 |
|
 M. S. Zanchetta, S. McCrae Vander Voet, W. Galhego-Garcia, V. M. N. Smolentzov, Y. Talbot, M. Riutort, A. M. M. F. Galhego, T. J. de Souza, R. S. Caldas, E. Costa, et al. Effectiveness of community health agents' actions in situations of social vulnerability Health Educ. Res., April 1, 2009; 24(2): 330 - 342. [Full Text] [PDF]
|
|
|
|
 |
|
 J. Gulmans, M. M. R. Vollenbroek-Hutten, J. E. W. C. Van Gemert-Pijnen, and W. H. Van Harten Evaluating patient care communication in integrated care settings: application of a mixed method approach in cerebral palsy programs Int. J. Qual. Health Care, February 1, 2009; 21(1): 58 - 65. [Abstract] [Full Text] [PDF]
|
|
|
|
 |
|
 D. Z. Kuo, T. L. Cheng, and P. C. Rowe Successful Use of a Primary Care Practice Specialty Collaboration in the Care of an Adolescent With Chronic Fatigue Syndrome Pediatrics, December 1, 2007; 120(6): e1536 - e1539. [Abstract] [Full Text] [PDF]
|
|
|
|
 |
|
 B. Barnet, J. Liu, M. DeVoe, K. Alperovitz-Bichell, and A. K. Duggan Home Visiting for Adolescent Mothers: Effects on Parenting, Maternal Life Course, and Primary Care Linkage Ann. Fam. Med, May 1, 2007; 5(3): 224 - 232. [Abstract] [Full Text] [PDF]
|
|
|
|
 |
|
 S. Kripalani, F. LeFevre, C. O. Phillips, M. V. Williams, P. Basaviah, and D. W. Baker Deficits in Communication and Information Transfer Between Hospital-Based and Primary Care Physicians: Implications for Patient Safety and Continuity of Care JAMA, February 28, 2007; 297(8): 831 - 841. [Abstract] [Full Text] [PDF]
|
|
|
|
 |
|
 T. P. Daaleman and G. H. Elder Jr Family Medicine and the Life Course Paradigm J Am Board Fam Med, January 1, 2007; 20(1): 85 - 92. [Abstract] [Full Text] [PDF]
|
|
|
|
 |
|
 E. B. Larson, K. B. Roberts, and K. Grumbach Primary Care, Generalism, Public Good: Deja vu? Again! Ann Intern Med, April 19, 2005; 142(8): 671 - 674. [Full Text] [PDF]
|
|
|
|
|
|
E. B. Larson, K. Grumbach, and K. B. Roberts The Future of Generalism in Medicine Ann Intern Med, April 19, 2005; 142(8): 689 - 690. [Full Text] [PDF]
|
|
